 What
meals do you serve on board? |
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Our menu changes everyday, we serve
Western and Asian meals. |
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Do I have to pay for my meal? |
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No, it is part of your coach ticket. However,
if you need more F&B services, we have them available
via our Aireshoppe. Please request from our Cabin Crew
on duty when on board. |
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Can I request for vegetarian food? |
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Yes, we can arrange for vegetarian food
if you advise us in advance during our counter’s
operational hours and more than 2 ½ hours from
the trip. |
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Can I bring my own food and drinks? |
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No outside food and drink allowed on board.
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Where does the sun face? |
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The sun (east to west) on
the way from KUL to SIN in the morning and the sun (west
to east) on the way from KUL to SIN (in the afternoon).
It is the reverse for the passenger if the passenger
is traveling from SIN to KUL (in the morning) and SIN
to KUL (in the afternoon).
* Curtains
are installed to help curb the sunlight if you prefer
to cut off the sunlight. |
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What is AIREreflexSPA? |
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AIREreflexSPA is a reflexology
services which we provide in our Executive Class and
Business Class. Please enquire at the counters. |
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How can I book it? |
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You can book AIREreflexSPA
when you buy a coach ticket. It is subject to availability.
You can also book it through the cabin crew if slots
are available during the journey. |
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What is AIREshoppe? |
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This is where you are able
to purchase selected items on the coach. The list of
items varies and is subject to availability. You are
also welcome to advise us of items that you feel may
be good to also be made available for sale on board
of the coach. |
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| How
long is the journey? |
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The journey takes approximately 5 hours.
We will make a midway rest for a maximum of 10 minutes
toilet stop. This stop is not for meals other than to
allow for the pilots to change over or for passengers
who wish to have a quick stretch and to utilize the
rest stop toilets. |
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Can I board or alight at points along the journey? |
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No, passengers cannot board or alight
at any point along the way. However, passengers are
allowed to alight at the 2nd link causeway subject to
signing the consent form. |
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What is the average speed limit? |
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90km/hour and can be accelerated up to
maximum of 108km/hour during over taking is the provision
for our pilots. Otherwise, our Coach Pilots are to adhere
to the prevailing traveling speeds as that stipulated
by the two countries authorities. |
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What is the estimated traveling time? |
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The estimated traveling time is 5 hours
(+/-). The traveling time is largely affected by the
traffic conditions along the highway as well as at the
Malaysian and Singapore Immigration. This is especially
so during the School Holidays and Public Holidays. |
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What is the alcohol/cigarette allowance at the customs? |
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There are no allowances for
liquor/alcohol at the customs. Only cigarettes (1 opened
pack) may be allowed at the customs. The relevant duties
apply when you make the declaration. Fines will be imposed
if you do not declare such items and will caused delays
in clearance.
Airebus will not hold the responsibility and reserve
the right to leave the customer at the custom check
point.
* If you have VISA or customs problems,
please inform our Cabin Crew immediately so that they
can help you. If they are unable to resolve them, the
Coach will need to leave you behind and when you have
sorted the immigration or VISA, you can catch the next
available coach if there are seats, otherwise, you will
need to take you own transport. |
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Do I need valid traveling documents? |
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Yes, please make sure that
you bring along your valid passport before you travel
to your designated location. Valid Passport should be
still valid for at least 6 months before expiry time.
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Do I need a visa? |
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| Will
I be stranded if the coach breaks down? |
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Airebus shall endeavor to
transport you to your final destination/adjacent to
your destination by another air-conditioned coach at
the shortest time possible. The selection of the coaches
will be left to the discretion of our Coach Pilot on
duty as when the coach is to breakdown. Our commitment
is to transfer you to the city in the fastest possible
time by using our coaches or our partners coaches. |
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What time does the counter operate? |
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The counter operating hours
are as listed on the welcome page of the website. |
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What time does the call center operate? |
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The call center operating
hours are between 9am to 5pm daily. You can also attain
the specific counter numbers via the website. |
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What is e-ticketing? |
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Coming Soon. You will be
able to buy tickets online from our web site. Please
read our terms and conditions before purchasing. |
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Do you have packages? |
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For packages on hotel and/or
preferred hotel/coach, please call our Customer Service
Officer (CSO) to assist you. We have working arrangements
with a Clubtravel Sdn. Bhd. (KKKP4385) (Formerly known
as Premium Gold Travel and Tours Sdn. Bhd.) under the
brand of clubtravel to assist you with the packages
and private arrangements. |
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Why is there a surcharge for Executive Class Lower-Deck? |
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There is a surcharge for
Executive Class Lower-deck because of the additional
space and comfort you get when compared with Upper-deck.
Lower-deck is also more comfortable thus you’ll
be able to enjoy your own privacy while traveling. |
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Why is the Business Class with 3 classes with the same coach? |
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The Business Class is designed
to provide luxury to our customer in a more comfortable
way. There are 5 seats for the Royal Class, 13 seats
for the Premier Class and 5 seats for the Deluxe Class.
The Royal Class has a better view and more spacious
leg room and the deluxe class is closer to the Gally
area at the rear of the coach while the Premier Class
is at the mid section of the coach. There are differing
surcharge costs with every class. |
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Can I use credit card to pay for the tickets? |
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Yes, you can. You can purchase
the tickets via our counters. You can pay using Visa
or Master Card or Diners or American Express in Malaysian
Counters, and in the Singapore Counters, you can pay
via Master Card, Visa and Nets, other than paying cash
in either counter locations.
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What if my ticket has an error? |
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It will be the responsibility
of our personal at the respective counters. Please check
with the counter before you are to leave the counter
for the accuracy of your ticket purchases as we cannot
be responsible after you are to leave the counter. |
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Do I get a meal if I purchase tickets less than 2hrs 30mins
before the departure time? |
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Airebus is not able to serve
you with a normal meal if tickets are purchase less
than 2 hours and 30 minutes before the scheduled departure
time (and referring this to our counter operating hours).
However, instant meals will be served as replacement.
Tickets will only be sold upon your agreement to this
minor change to the menu. |
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What is an instant meal? |
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Instant meal consists of
the followings: 1 cup of instant noodle and 1 bar of
cookies or 2 bars of cookies or its equivalent. |
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Will the call made to the call center recorded? |
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Yes. For continuous improvement
and audit, the recording will be made for 90 days on
all calls between the call center and customers. |
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Can the coach wait for me if I turn up late? |
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Our coaches leave on time
and with a standard practice of 5 minutes waiting allowance.
Please turn up at least 20 minutes before departure.
Airebus will not be held responsible if you do not come
on time.
For those who bought tickets on-line or via call centre,
you are also required to turn up at least 30 minutes
before departure time to get the ticket printed and
to show your identity card for verification. |
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Can I change my travel date and time? |
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You may change your scheduled
travel date on condition that 72 hours notice is given.
E.g. If your original departure is on Sat, you need
to advise us by Monday.
Administration charges of MYR10.00 for ticket purchased
in Kuala Lumpur and SGD5.00 for ticket purchased in
Singapore, will be imposed including those purchased
on the internet. |
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Can I get a refund for cancellations? |
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We do not give refunds for
cancellations. No cancellation allowed. |
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What happens if I don’t show up? |
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If you fail to board the
coach on time or fail to board the coach by the time
the coach departs, the ticket is not refundable or exchangeable.
This includes of you boarding the coach on the wrong
schedule. You will also not be allowed on the coach
as we have many set requirements in ensuring that the
logistics for each and every passenger is looked into.
However if you wish to board on an earlier coach than
your confirmed travelling time, you may do so if you
agree to pay for the amendment fees as well as accept
an instant meal served to you onboard. You cannot travel
after the confirmed travelling date on the ticket because
the ticket will not be valid after the travelling date,
thus no further amendments can be made.
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What are the baggage sizes allowed? |
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The weight of your baggage
must not be more than 20kg and the size is limited to
28? width, 9? height and 22? length for Executive Class.
You are allowed to have double the baggage requirements
for the Business Class.
* Airebus reserve the right to refuse carriage of your
luggage without giving any reason or explanation. |
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What is the carry-on-board baggage allowance? |
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We allow one piece of hand-carried
luggage not bigger than 30cm x 20cm x 20cm. Only camera
bag or shopping bag is allowed to carry on board. |
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Do I need to check-in before boarding the coach? |
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No. Check-in is not required.
However, it is more important to sit in the respective
designated location that is visible for our cabin crew
to call on you, i.e. at the lounge or adjacent to the
pick-up/drop-off points. |
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If I accidentally left something behind, will I be able to
find it? |
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Yes! If your personal belonging
is found, we shall safe-keep it until you make your
claim that is within 3 days from the date that we are
to find them. However, if we are unaware of the item
and we have not seen the item; we will not be able to
be liable for the item nor will we be responsible for
it. |
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How to do I send a feedback to Airebus? |
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In our continuous efforts
to improve our service, our Cabin Crew will distribute
feedback forms. Kindly seal the form after completion.
This would enable us to improve on the areas which we
are lacking should there be any and also to recognize
good services rendered to our passengers.
For your information, our feedback channels are:
| 1 |
Feedback form provided by Cabin
Crew |
| 2 |
Feedback form at the counter (please place in
the box) |
| 3 |
E-mail to
feedback@airebus.net |
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